At petfeedingmats (operated under DT Pet Supplies GmbH), we strive to maintain transparency, fairness, and strict compliance with European and United States consumer protection guidelines.

1. Statutory 14-Day Right of Withdrawal (EU Consumers)

In strict accordance with European Union consumer legislation, customers residing within the EU possess a statutory right to withdraw from a commercial contract without providing justification within 14 days from the day you, or a designated third party, physically receive the items.

• To exercise this right, you must transmit a written notice to our customer care team via email at pet@petfeedingmats.com within the 14-day window.

2. Defective, Incompliant, or Damaged Consignments

In the exceptional event that an item sustains structural damage during transit or exhibits a manufacturing imperfection, consumers across Europe and the United States are fully protected:

• Reporting: Contact us via email at pet@petfeedingmats.com within the statutory warranty period applicable in your jurisdiction.
• Documentation: Provide clear photographic evidence illustrating the verified fault alongside your order credentials.
• Resolution: Upon verification, we will authorize a complete financial refund or arrange a complimentary replacement shipment. No physical return of the damaged or defective product is required.

3. General Voluntary Returns and Logistics Routing

For standard, non-defective return requests (such as a change of mind within the statutory window), items must be returned in their original condition and packaging.

• Return Address: All authorized voluntary return parcels must be shipped directly to our German corporate facility:DT Pet Supplies GmbH, Lise-Meitner-Straße 21, 72202 Nagold, Germany
• Authorization: Please contact customer support via email to receive a formal Return Authorization Code prior to dispatching any parcel.
• Return Costs: Return transit costs for voluntary choices remain the responsibility of the consumer.

4. Transit Complications and Delayed Delivery Protocol

Our items are conveyed via the priority delivery networks of DHL, FedEx, and UPS (5 to 12 business days).

• If a shipment fails to arrive within the estimated timeframe, please contact pet@petfeedingmats.com. We will initiate a formal investigation with the carrier.
• Depending on the verifiable findings, we will issue a complete financial refund or arrange a complimentary replacement consignment.

5. Financial Processing and Payment Methods

All approved refunds are processed back to the original funding source used during the initial transaction via major established networks:

• Credit/Debit Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay, Google Pay, and other validated wallet structures active at checkout.
• Processing Time: Once processed on our dashboard, financial institutions typically credit your account within 5 to 10 business days.

6. Corporate Contact Information

For any questions relating to cancellations, refunds, or return instructions, please contact our administrative center:

• Company Name: DT Pet Supplies GmbH
• Registered Office Address: Lise-Meitner-Straße 21, 72202 Nagold, Germany
• Corporate Email Contact: pet@petfeedingmats.com
• Telephone Support: +49 171 6264744