At petfeedingmats, we respect the privacy of our visitors and customers. This Privacy Policy outlines how your personal information is collected, utilised, and safeguarded when you visit or make a purchase from www.petfeedingmats.com (the “Site”).

1. Data Controller

The primary entity responsible for the collection, processing, and management of your personal data under European and international data protection laws is:

• Company Name: DT Pet Supplies GmbH
• Registered Address: Lise-Meitner-Straße 21, 72202 Nagold, Germany
• Contact Email: pet@petfeedingmats.com
• Telephone Number: +49 171 6264744

2. Information We Collect

• Device Information: Web browser details, IP address, time zone, and cookies gathered automatically to assist with site navigation and analytical assessments.
• Order Information: Name, billing address, shipping address, email address, and telephone number collected during a transaction.

3. Payment Processing via Stripe

To facilitate a seamless checkout procedure across Europe and the United States, all financial transactions are handled via our third-party payment processor, Stripe.

Your full payment card credentials are transmitted directly to Stripe and do not reside on our corporate servers. Stripe governs the processing of such transaction data in accordance with its own privacy regulations and strict international financial compliance standards.

4. How Your Information is Utilised

We process your data based on legal grounds under European Union law (GDPR Article 6) and commercial statutes within the United States:

• To fulfill and dispatch orders placed through the Site.
• To communicate regarding customer service queries or operational updates.
• To monitor store systems for potential risks or irregular activity.

5. Data Retention Periods

We maintain personal information only as long as necessary to satisfy regional legislation:

• Transaction and Fiscal Data: Retained for a standard period of ten (10) years to satisfy corporate tax, accounting, and anti-money laundering obligations mandated under German commercial law (Abgabenordnung and Handelsgesetzbuch).
• Customer Support Records: General correspondence not resulting in a contract is retained for up to three (3) years.

6. International Data Transfers & Rights

As DT Pet Supplies GmbH services customers within both Europe and the United States, your information may be accessed internationally under standard contractual safeguards.

• For European Residents: You hold statutory rights under GDPR to access, rectify, erase, or restrict the processing of your personal data.
• For United States Residents: Data is handled transparently consistent with commercial fair trading practices and applicable state-level consumer privacy disclosures.

To exercise any of these rights, please contact our team at pet@petfeedingmats.com.

7. Amendments

We may update this Privacy Policy periodically to reflect operational, statutory, or compliance updates.