🏢 Corporate & Ordering
Who operates petfeedingmats?
petfeedingmats is an official commercial brand wholly owned and managed by DT Pet Supplies GmbH, a registered limited liability entity established under the laws of Germany. Our headquarters are located at: Lise-Meitner-Straße 21, 72202 Nagold, Germany.
Which payment methods do you accept?
To offer a streamlined checkout experience, we accept major international payment methods:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay, Google Pay, and other mainstream electronic wallets available at checkout.
📦 Shipping & Delivery
Which regions do you serve and what are the delivery times?
We primarily serve consumers located across Europe and the United States. We cooperate with premier global transit networks—utilising the priority services of DHL, FedEx, and UPS. The typical delivery timeframe is 5 to 12 business days from the date of dispatch.
How can I monitor the progress of my order?
We maintain complete transparency. At key operational milestones (order dispatch, arrival at regional sorting centers, and local distribution), an automated status update containing your tracking information will be sent to the email address provided during checkout.
What happens if my order is delayed beyond the standard timeframe?
If your consignment does not arrive within the estimated window, please contact us at pet@petfeedingmats.com. We will immediately initiate an inquiry with the carrier. Based on the findings, we will arrange either a complete refund or a complimentary replacement shipment.
🔄 Returns, Cancellations & Damaged Items
What is your return policy for European customers?
In accordance with European Union consumer regulations, customers residing within the EU possess a statutory Right of Withdrawal. You may cancel your contract and request a return without justification within 14 days from the date you, or a designated third party, physically receive the items. Please contact us via email to initiate this process.
What should I do if my product arrives damaged or faulty?
Customers across Europe and the United States are fully protected under the following resolution protocol:
- Notification: Contact our customer care team via email at pet@petfeedingmats.com.
- Evidence: Provide clear photographic documentation illustrating the damaged or faulty item.
- Resolution: Upon verification, we will process a full refund or dispatch a new product. You are not required to physically return the damaged item.
✉️ Customer Support
How can I get in touch with your team?
For any further inquiries, administrative questions, or order assistance, please reach out through our official channels:
- Email Contact: pet@petfeedingmats.com
- Telephone: +49 171 6264744
- Support Hours: Monday to Friday (excluding German public holidays).
- Response Commitment: Please leave a detailed message. Our team aims to review and reply to all written correspondence within 24 hours during the standard business week.
