Welcome to petfeedingmats (the “Site”). These Terms of Service (“Terms”) govern the relationship, transactions, and commercial interactions between DT Pet Supplies GmbH (the “Company”, “we”, “us”, or “our”) and the consumer (“Customer”, “you”, or “your”) purchasing our floor protection solutions.

By accessing our Site or completing a transaction with us, you agree to be bound by these Terms.

1. Corporate Identity and Statutory Compliance

The Site is operated and contractually managed by DT Pet Supplies GmbH, a limited liability company incorporated and registered under the commercial laws of Germany.

• Company Name: DT Pet Supplies GmbH
• Brand Name: petfeedingmats
• Registered Office Address: Lise-Meitner-Straße 21, 72202 Nagold, Germany
• Official Website: www.petfeedingmats.com
• Corporate Email Contact: pet@petfeedingmats.com
• Telephone Number: +49 171 6264744

2. Scope of Services and Target Markets

We offer specialised floor utility items designed for companion animal feeding areas. Our commercial operations and distribution channels are tailored to serve customers residing within Europe and the United States.

3. Shipping, Delivery, and Transit Protocol

We cooperate with premier global postal and courier networks—including DHL, FedEx, and UPS—to manage the conveyance of your ordered items.

• Transit Timeline: The typical delivery timeframe to Europe and the United States spans between 5 to 12 business days from the date of dispatch.
• Status Communications: Automated tracking notifications will be directed to your email address at critical milestones (dispatch, sorting facility arrival, and local distribution status).
• Delays and Non-Delivery: If a consignment exceeds the standard transit timeframe, we will initiate an investigation with the carrier. Based on verified findings, we will arrange either a complete financial refund or a complimentary replacement.

4. Transfer of Risk and Ownership

In absolute compliance with the EU Consumer Rights Directive, the risk of loss, damage, or degradation of the goods remains with DT Pet Supplies GmbH until the physical consignment is successfully delivered into your possession or to your designated delivery point.

5. Statutory Right of Withdrawal (14-Day Return Policy)

For customers residing within the European Union, you possess a statutory right to withdraw from the commercial contract without providing justification within 14 days from the day you, or a designated third party, physically receive the purchased items.

To exercise this right, please notify our administrative office via a written statement directed to pet@petfeedingmats.com.

6. Defective, Damaged, or Incompliant Merchandise

In the rare event that your product arrives with a verifiable defect or structural impairment, the following remedy procedures apply:

• Reporting: Notify our support team within the statutory warranty period via pet@petfeedingmats.com.
• Evidence: Provide clear photographic evidence illustrating the specific imperfection or damage sustained during transit.
• Resolution: Upon verification, we will process a full refund or arrange an immediate replacement shipment. No physical return of the damaged item is required.

7. Governed Legislation and Dispute Jurisdiction

These Terms shall be governed by, interpreted, and enforced in accordance with the statutory laws of Germany, while fully respecting mandatory local consumer protections applicable within your country of residence across Europe and the United States.

Any contractual disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts of Nagold, Germany.